PPFD’s in-house Call Center provides bilingual Customer Relationship Management for both technical support and customer care. Whether you require a traditional Call Center, E-Mail Message Management, Order/help desk or a comprehensive Customer Relationship Management Solution, PPFD has the fulfillment and distribution services to meet your logistics needs in Canada and around the world. Our complement of services offer exceptional flexibility and unsurpassed responsiveness while embracing state-of-the-art computerized telephony.

 

Information Technology

PPFD’s continuous in-house investments into the company’s I.T. infrastructure adds both reliability and virtually unlimited growth capabilities to all projects including:

  • Advanced firewall
  • Advanced switches
  • Custom built & hosted web sites with full integration into all systems
  • Computer telephony integration
  • Multiple Digital T1’s for voice and data streams
  • Shopping Cart I.P. address restrictions
  • Virtual private network